Privacy Policy

1. Introduction

At AroAI ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aroai.com, aroai.co.nz or use our services.

This Privacy Policy complies with the Privacy Act 2020 (NZ), the Privacy Act 1988 (Cth) (Australia), and other applicable privacy laws in New Zealand and Australia.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms or fields on our website
• Communicate with us via contact forms, email, or other methods
• Request information about our services
• Subscribe to our newsletters or marketing communications
• Participate in surveys, promotions, or events
• Use the AI tools and services we offer

The types of personal information we may collect include:

• Name, email address, phone number, and company details
• Business information and preferences
• Communication preferences
• Service usage information
• Payment information (if applicable)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This may include:

• IP address and browser type
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Access times and dates

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and other information
• Process transactions and send related information including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Comply with applicable laws, regulations, and legal processes

4. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of such a transaction.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to countries outside of New Zealand and Australia, including to the United States and other countries where our service providers are located.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. Your Privacy Rights

Under New Zealand's Privacy Act 2020 and Australia's Privacy Act 1988, you have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@aroai.com
Postal Address:
AroAI
128 Clark Road
Auckland 0618, New Zealand